Customer Service Support

  • Salary: £15 per hour
  • REF Number: v-99760-1
  • Consultant: Key Accounts Team
  • Contact: 01438 870011
  • Date Published: 07.05.2024
  • Industry: Pharmaceutical
  • Location: Chester, Cheshire, England
  • Functional Expertise: Sales

CK Group are recruiting for a Customer Service Support to join a global pharmaceutical company, based in Chester on a contract basis for 6 months.

 

This is a multilingual role. Applicants must speak English and Dutch fluently. French as a third language would be an advantage.

 

Salary:

£15.00 per hour

 

Customer Service Support Role:

  • Receive orders and enter them in SAP system after performing validations on order
  • Inform customers in case of quality issues related to product, recalls, or put on hold situations
  • Handle backorders and returns for customers: entering into system, obtaining approvals where necessary, informing customer of decisions, and clearing logs
  • Monitor all open orders until completion and address exceptions
  • Receive and answer customer contacts through phone, e-mail and fax and record in call tracking tool
 

Your Background:

  • Be fluent in English and Dutch. French would be a distinct advantage
  • Previous working experience in a customer service role dealing with emails and calls
 

Company:

Our client is the global leader in enabling pharma, biotech, and consumer health partners to optimize product development, launch, and full life-cycle supply for patients around the world. They have the goal of putting patients first and to help people around the world live better and healthier lives.

 

Location:

This role is based at our clients site in Chester.

 

Apply:

It is essential that applicants hold entitlement to work in the UK. Please quote job reference 99760 in all correspondence.

Please note:  This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.

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